Warranty Information

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WARRANTY TERMS AND CONDITIONS

Sail Fin Water Sports is proud to stand behind our high performance quality Inflatable Stand Up Paddle Boards. For this reason, we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering one year from original purchase date.

To ensure warranty on your SAIL FIN INFLATABLE STAND UP PADDLE BOARD (ISUP) fill out entirely the Warranty Form (available on our website). Print out the Warranty Form and keep it safe with the purchase receipt.

FILING A PRODUCT WARRANTY CLAIM

IF ITEM WAS PURCHASED ON OUR WEBSITE OR WITH AN AUTHORIZED DEALER:

Please contact us for further instructions:

Send us an e-mail at info@sailfin.us or call our customer support at +1 (347) 878-1265  for further instructions.

 

ITEMS NOT COVERED UNDER WARRANTY:

  • Commercial use
  • Cosmetic issues
  • Boards purchased from unauthorized vendors
  • Boards purchased in used condition
  • Any customer-initiated modifications to the surface of the board

WARRANTY:

SAIL FIN INFLATABLE STAND UP PADDLE BOARDS (ISUPS):

1 Year Manufacturer Limited Warranty on all inflatable paddle boards (ISUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

THIS WARRANTY COMMITMENT FOR INFLATABLE STAND UP PADDLE BOARDS (ISUPs) DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
  2. Damage or defects caused by use outside of its intended purpose.
  3. Damage or defects caused by normal wear and tear.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
  5. Damage or defects caused by heel dents also known as pressure dings.
  6. Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F.
  7. Damage or defects caused by over-heating as a result of exposure to direct sunlight while not in use.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  10. Boards used in rental, commercial, or teaching environment.
  11. Damage to fin or fin box caused by impact to the fin.
  12. Damage or defects caused by over-inflation of the board.

PADDLE:

60 Day Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects caused by impact with any materials or objects (rocks, board, etc.).
  2. Chips, cracks or separation of the blade due to a result of impact with any object(s).
  3. Damage due to falling on the paddle.
  4. Paddle sinking.
  5. Damage or defects caused by use outside of its intended purpose.
  6. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  7. Damage due to normal wear and tear.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Improper installation of the handle.
  10. Breakage or damage as a result of over extending the adjustable shaft.
  11. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in rental, commercial, or teaching environment.

BACKPACK:

1 Year Manufacturer Limited Warranty on all backpacks, from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR BACKPACKS DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Color Fading.
  2. Tears, rips or holes caused by collision, abuse, or misuse.
  3. Zipper damage caused by misuse or improper care and maintenance.
  4. Damage due to normal wear and tear.

DUAL ACTION PUMP:

60 Day Manufacturer Limited Warranty on all  dual action pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR DUAL ACTION PUMPS DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects due to use outside of its intended purpose.
  2. Damage due to normal wear and tear.

LEASHES:

60 Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR LEASHES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects due to use outside of its intended purpose.
  2. Damage due to normal wear and tear.
  3. Damage due to fin cuts.
  4. ISUP leashes are not covered for use in the surf zone.

THE WARRANTY TERMS AND CONDITIONS ABOVE MENTIONED ARE NOT ALL INCLUSIVE. EACH CASE WILL BE LOOKED AT AND DEALT WITH INDIVIDUALLY. Sail Fin will need to validade and approve your Claim before any action is taken. If you have any questions or require further information about your product, warranty, or on how to contact your local dealer or distributor, please contact us via e-mail: info@sailfin.us

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